Returns & Exchanges Policy

1. Click the button below, or
2. Log in to access your order and locate your order number.

If there is an issue with your order (such as damaged or incorrect items), please contact Customer Service directly. Do not use the Returns & Exchanges portal for order issues.

How to Start a Return for Phone Orders

1. Click the button below, or
2. To start an exchange, contact Customer Service.

Start My Return

If there is an issue with your order (such as damaged or incorrect items), please contact Customer Service directly. Do not use the Returns & Exchanges portal for order issues.

Returns Window

• Returns must be received within 60 days from the date of shipment.
• If any items are damaged or defective, please contact customer service for return instructions.
• Items purchased through third-party retailers (including Amazon, Walmart, Target, Kohl’s and others) must be returned through the original retailer’s website and are subject to their return policies.

Return Eligibility

To be eligible for return, items must be:

• Unworn, unused, and unwashed
• In original condition
• With original tags attached
• In original packaging

Non-Returnable Items

The following items are not eligible for return or exchange:

• Items marked Final Sale at the time of purchase
• Swimwear or intimates without the hygiene liner
• Gift cards
• Hemmed or altered items
• Free gifts
• Subscriptions or memberships

Items that were cancelled, not shipped, refused by the customer, or previously returned may not be returned.

Final Sale Items

Final Sale items cannot be returned or exchanged.

If a Final Sale item is accidentally returned:

• The item will not be returned to sender.
• No refund will be issued for the item or original shipping.
• The item will be donated to a charity local to our Indianapolis, IN distribution center.

Returns Processing Fee

A $10.99 returns processing fee applies to most returns.

The fee will be waived if you:

• Choose a refund in the form of a non-expiring e-gift card, or
• Choose to exchange at least one item in your return.

If the total value of items being returned is less than the $10.99 processing fee, we will not authorize a return online.

Return Methods

1. Happy Returns Bar (No Box, No Label)

Obtain a QR code and drop off eligible items at one of 8,000+ Happy Returns Bar locations nationwide.

Returns must be requested and dropped off within 50 miles of the delivery address.

No packaging or label required.

Your refund will be initiated the same day.

2. Pre-Paid Shipping Label (Carrier of Our Choice – Currently FedEx)

Print the pre-paid shipping label and packing slip.

Securely package your item(s), including the packing slip.

Attach the shipping label to the outside of the package.

Drop off at any FedEx location.

Your refund will be initiated when your item(s) are processed at the fulfillment center. Processing may take 2–3 weeks.

3. Returning on Your Own

If you prefer to obtain your own return shipping, send eligible items to:

FullBeauty Brands, Inc.
RETURNS
2300 Southeastern Avenu
Indianapolis, IN 46283

Include:

• Original order number
• Desired refund method

You are responsible for return shipping costs and risk of loss if using your own carrier. We recommend using a trackable shipping method.

Your refund will be initiated when your item(s) are processed at the fulfillment center. Processing may take 2–3 weeks.

Communications

You will receive email notifications when:

• Your return is received
• Your refund is issued

Special Return Instructions

Except for Dia Shop products, items shipped from a third party require following return instructions included on the packing slip. Please allow 3-4 weeks for your return to be processed and refunded.
Heavy items: An item is considered a heavy item if over "70" lbs. All oversized and heavy items must be returned individually using FedEx Ground at the customer's expense. Ship the package with FedEx Ground using one of these options:

• Visit Fedex website
• Schedule a pickup by calling (800) 463-3339
• Drop off your package at a local FedEx Office location.

If you are unsure, please check the Shipping & Return instruction on the product page, or initiate a return online to see specific return and exchange eligibility for each product in your order.

Refund Options

You may choose one of the following refund methods:

1. Non-Expiring E-Gift Card

• Returns processing fee is waived

• Issued via email

2. Original Form of Payment

• $10.99 returns processing fee applies, unless your return includes an exchange.

• If you paid for the order entirely with gift cards, you will receive a refund check mailed to the billing address.

• If you paid for the order entirely with rewards certificates, you will not be eligible for a refund.

• If you paid for the order with a combination of gift card and/or rewards certificate and an alternative payment method, the full refund will be credited to the alternative payment method.

How Refunds Are Calculated

Your refund will include:

• The amount originally paid for eligible returned merchandise
• Applicable sales tax on those returned items

YFrom this amount, we will deduct:

• The $10.99 returns processing fee, if applicable

Please note:

• Original shipping charges are not refundable.
• Any additional fees paid at the time of purchase are not refundable. For example: shipping surcharge, shipping & handling surcharge, state delivery fee, hemming fee, etc.

Refunds are issued after returned items are received and processed by our fulfillment center.

Exchanges

You may exchange eligible items online for:

• A different size of the same product and/or
• A different color of the same product

If you wish to make an exchange for a different product, please contact Customer Service.

Exchange Rules

• You may not exchange for the exact same size and color originally purchased. (If there is an issue with your order, please contact Customer Service.
• Exchanges are subject to stock availability.
• If the item is out of stock, exchange will not be available.

Exchange Fee

Exchanges are free.

• The $10.99 returns processing fee is waived.
• Shipping fees for the replacement item are waived. You will need to pay any Shipping & Handling Surcharges for heavy or oversized items.

How Exchanges Work

• You will place a new order and be charged for the replacement item at the current price. You may apply a valid promotion, just like with a regular order.
• Once we receive your returned item(s), a refund will be issued for the returned merchandise in accordance with the Returns section above.

International Returns

• International orders (shipped outside the United States) must be returned through the Global-e Returns Portal.
• We recommend that you use your local postal service to facilitate the return to our facility. Postal carriers have more flexibility in working with you to clear your items through customs. We also recommend that you select an insured and trackable option as we are not responsible for lost or damaged packages. The customer is the exporter of record from the destination country and is responsible for all charges including freight, duties and brokerage costs incurred to return an item to the FullBeauty Brands Fulfillment Center in the United States. Title and risk of loss are yours and only transfer to us once the product is received at our fulfillment center.