FREQUENTLY ASKED QUESTIONS

About


Click here to learn more about swimsuitsforall.

How can I choose swimwear that
fits beautifully & looks great?

Need some advice?

Contact Us! We are ready to take the dread out of the swimwear shopping experience and figure out what works best for your body, shape, style, and budget.

Need some more information?

Check out our detailed descriptions, fit tips, care instructions, brand information, and Q&A sections on each product page. You can also see what other customers have to say by reading the reviews for each style.

Are your swimsuits true to size?

Yes, our swimwear is true to size. However for the best possible fit, we recommend checking the size charts located on each specific product page.

Can I receive a catalog?

In the event that we do have future catalogs, please Contact Us to be added to the mailing list!

How can I work at swimsuitsforall?

swimsuitsforall is always looking to have the best and brightest people join our growing team. Think you would be a great fit? Email HR@swimsuitsforall.com with your résumé and cover letter, including information about where you see yourself at our company. We keep all résumés on file and review them as openings arise.

PRE-ORDER

Do I need to set up an account to place an order?

You can shop at swimsuitsforall without creating an account and check out as a guest. You will still be able to check your order status at Order Info. However, if you create an account with us at Account, you'll be able to enjoy the following benefits:

  • Track your orders and review past purchases.
  • Save your address and billing details so you can shop even quicker next time.
  • Access your store credit to apply to your next purchase.

How do I reset my email/password?

You can reset your email or password at the Account section of the website. You can also Contact Us and we will gladly help you.

How do I sign in?

You can sign in at the Account section of the website. Here, exsisting customers can enter their email and password to check their account information and new customers can create accounts.

Why isn't my coupon code working?

There are a few reasons why your coupon code may not be working; please check the following list:

  • Check the bottom of the promotion that you received for any eligibility requirements. Promotions may have expiration dates, exclusions, and/or order minimums.
  • Unless noted, only two coupon codes can be added to each order— if you enter a new coupon code of greater savings or free shipping it will override the previous.
  • Please be sure you enter the code in the Coupon Code section and not the Store Credit section at checkout.

Can coupon codes be combined or used on clearance items?

No! We've got such great prices and so many special sales that we don't allow coupons to be combined or used on clearance items, unless otherwise noted. Clearance items are indicated on the site with a grey "Clearance" sticker on the bottom of the product image.

When attempting to combine coupons, once a new coupon code of greater savings or free shipping is applied, it will override the previous.

Why did an item disappear from my shopping cart when I tried to check out?

Sometimes an item may go out of stock as you are shopping and is then removed from your cart without notice before checkout. We apologize for any inconvenience.

Do you ship internationally?

We do! Please see International Shopping for full details.

What countries do you ship to?

We ship to many international destinations. Please see List of Countries for details.

Do you charge sales tax?

We collect sales tax where legally required. This includes the states of AL, CA, IN, NY, NJ, TX, and WA, but is subject to change at any time. The appropriate sales tax will be added to your order based on your shipping address.

POST-ORDER

Can I add or change my order after it has been placed?

Contact Us and we can make any necessary adjustments to your order as long as the order has not been packed for shipment— just let us know as soon as possible!

Why did my order get cancelled?

We do our best to keep the inventory on our website up to date but occasionally items sell out before we can update the website. This will result in your order or part of your order being cancelled. If the entirety of your order is not available your order will be cancelled and you will be notified in a timely manner. If part of your order is not available that part will be cancelled and you will be notified accordingly. The remainder of your order will ship out normally. If you would like to cancel or adjust your order in any way as a result please Contact Us immediately and we can make any cancellations or adjustments as long as the order has not been packed for shipment— just let us know as soon as possible!

How do I check the status of my order?

You can check the status of your order by signing in at the Account section of the website. At Order History you can view past and pending orders. The Order Details section next to each order will provide you with the most update information on that order. You can also Contact Us and we will gladly check the status of your order for you.

What if an item goes on sale after I purchased it?

If previously purchased merchandise is marked down with a special sale or promotion within 15 days of the original order date, swimsuitsforall will adjust the price to the lesser price. This even includes items originally purchased on sale or with a coupon code! Please Contact Us with your original order number so we can refund you accordingly. Please allow up to 48 hours for your refund to process and 15 days for it to post to your credit card. Your refund will be applied to the original form of payment.

Why is there a W next to the numerical size label or tag on my merchandise?

In order to create a more simplified shopping experience, swimsuitsforall no longer includes a W in the sizing displayed on our website. If you have received a garment that is tagged or labeled with a W next to the numerical size, please note this is the equivalent sizing and you have not received the wrong garment.

payment
PAYMENT

What payment methods do you accept?

We take the following credit cards: American Express, Discover, MasterCard, and Visa. We do not accept cash, checks, or money orders.

How is my private information kept safe?

Your credit card information is safely and securely encrypted while you place your order and is not stored in our system, so you can shop worry-free. All of your private information is backed and secured by COMODO's highly reliable SSL encryption program. In addition, McAfee Security checks our system daily for any possible potential hackers.

How is my order processed for payment?

Orders are processed pending availability and credit verification. swimsuitsforall will contact you with a follow-up email or phone call if we need additional information for credit verification. If your billing information cannot be verified at this time your order may be canceled. You will be notified of this occurrence in a timely manner.

Why do I see more than one charge on my credit card for my one order?

When we receive your order, we authorize your card for the order amount which places a pending authorization on your card, but your card is only charged once at the time your order is shipped. This is common bank practice when handling credit card transactions to ensure sufficient funds and account authenticity. It is sometimes reflected as two duplicate, separate charges. Please allow up to 72 hours for the pending authorization to clear. If you need help speeding up the process, please contact the issuing bank of your credit card.

Why do I see charges on my credit card after I have cancelled my order?

When cancelling your order before your order has shipped and your credit card has been charged, please allow up to 72 hours for the original authorization to be removed from your credit card. If you need help speeding up the process, please contact the issuing bank of your credit card.

What will I see on my credit card statement as the name of the company?

Swimsuits for All Inc.

RETURNS & EXCHANGES

What if I have lost my return information form and I want to make a return?

Simply Contact Us and we will gladly fax or email you your return information form.

Where do I send my return?

Please see Returns & Exchanges for full details on making a return.

How do I exchange for another size or different style?

Please see Returns & Exchanges for full details on placing an exchange.

When will I receive my refund?

Please see Returns & Exchanges for full details on receiving a refund.

E-GIFT CARDS

What is an E-Gift Card and how do I get one?

"E-Gift Cards" are similar to traditional gift cards except you will be receiving them by email as a digital card with an associated code.

An E-Gift Card email will contain both the card number and the PIN. You will be required to provide the card number and the PIN with each use. Purchase amount will be deducted from the card balance until the value is fully used. E-Gift Cards may only be used to purchase merchandise from Swimsuitsforall.com. Please safeguard your original email receipt. Except in certain circumstances or as required by law, the value of an E-Gift Card, including any remaining balance, cannot be redeemed for cash or check, cannot be applied as payment to any account, and will not be replaced if lost, stolen, destroyed, or used without permission. Your card number and PIN are required for all inquiries. Use of the card constitutes acceptance of these terms and conditions. Issued by FULLBEAUTY Brands Gift Cards, Inc.

You may receive an E-Gift Card that may be used to purchase future orders on our website when you make a return. When returning item(s), you have the option to receive E-Gift Cards in the dollar amount of your original purchase and receive free return shipping. Please see Returns & Exchanges for full details.

How can I purchase a Swimsuitsforall.com E-Gift Card?

At the present time we do not offer E-Gift Cards for purchase.

How do I use my E-Gift Card?

To redeem E-Gift Cards online, simply enter the card number and PIN in the E-Gift Card box at checkout. If the order amount exceeds the card amount, a credit card will be required to cover the remaining balance.

How can I check the balance of my E-Gift Card?

Please click here to check the balance of your E-Gift Card or call 1.888.241.SWIM (7946).

Are E-Gift Cards transferable?

Yes. You may give your E-Gift Card to someone else. By simply providing your E-Gift Card number and PIN, anyone can then apply this E-Gift Card to her order.

What if my E-Gift Card is lost or stolen?

SwimsuitsForAll is not responsible for lost or stoeln E-Gift Cards. In certain circumstances, if you have proof of purchase and the E-Gift Card number, SwimsuitsForAll may choose to replace a lost or stolen E-Gift Card at our discretion.

Can I reload an E-Gift Card?

We cannot reload gift cards at this time.

Do E-Gift Cards expire?

No. E-Gift Cards never expire! Please use at your convenience.

What happens if I return merchandise I purchased with an E-Gift Card?

If you provided a credit card at the time of purchase, any refund due for returned merchandise will be extended to the credit card provided. If the order was placed with no credit card, then you will receive a new E-Gift Card containing the value from your returned items.

DISCOUNT

Since we offer amazing savings on our items, we do limit the number of coupons applied to two on every order. These coupons are also limited to one per discount category (daily promotion, additional % off and shipping promotions). For example, only one 10% off coupon can be used per order.

Check the bottom of the promotion that you received for any eligibility requirements. Promotions may have expiration dates, exclusions, restrictions and/or order minimums. If you enter a new coupon code of greater savings or free shipping it will override the previous.

E-MAIL PREFERENCES

We offer all customers who have signed up to receive our newsletters and promotional offers the opportunity to manage the amount of promotional emails that they receive from us.

There are two ways to currently manage your email preferences:

  • The first option is through the link you will find at the bottom of all of our promotional emails. This can be found under the verbiage "Love S4A but want less emails or to unsubscribe completely? Click here to manage your preferences".
  • The second is available to all customers who have set up an account with us on our website. If you have an account, please click the word Account on the top of our home page. Once you are logged in, you will see the option "Email Preferences".

By clicking either the link in the email or the "Email Preferences" option on our website, you have two options to select from ("Reduce the number of email I receive each week" or "Unsubscribe from all emails"). If you would like fewer promotional emails, please select the option "Reduce the number of emails I receive each week". If you would like to unsubscribe completely, please select the "Unsubscribe from all emails" option and you will no longer receive any promotional emails from us.