Swimsuits For All

FAQ

What if I just want to exchange the suit for another size or a different style?

After receiving a store credit code, place a new order. For faster exchange shipping, after returning unwanted merchandise, place a replacement order as if you are placing a new order: • Online 24/7 at http://www.SwimsuitsForAll.com • Toll-Free 1-888-241-SWIM (7946) - Mon-Fri: 9:00am – 8pm EST, Sat-Sun 10:00am - 4:00pm • Email help@swimsuitsforall.com All domestic exchange orders are eligible for FREE ground shipping (up to $11.95) by entering coupon code EX10 during checkout (offer does not apply to international and/or express shipping). If using the free ground shipping coupon, no other discount can be applied.

What do I do if I have lost my invoice, and I want to make a return?

Simply call us at 1-888-241-SWIM (7946), and we will gladly fax or email you your invoice.

What is the difference between a size 16 and a size 16W, 18 and 18W, etc.?

The difference between a size 16 and a size 16W is in the way the patterns are constructed. A size 16 is simply a scaled-up version of the same suit in a Womens size 2, for example –no changes are made to the proportions of the pattern, and a set amount of inches is added to each size. A size 16W, on the other hand, is considered a Plus Size swimsuit and is cut specifically to fit a curvier body. It may look like the same swimsuit that is available in a Womens size, but the proportions are somewhat different to ensure a flattering fit. The pattern is changed very slightly in order to make sure that the swimsuit has support where it’s needed. There might be more room allotted in the bust area to accommodate fuller cup sizes, for instance, and the leg openings are usually cut lower. For the best possible fit, it is always recommended to check the size charts located on the specific product page.

How do I log in?

You can log in in the My Account section of the website. Here, existing customers can log in and new customers can create accounts.

Do you have mailing catalogs?

We apologize, but we do not currently offer any mailing catalogs. All of our products can be viewed online. For more product information and to receive special offers and updates, you can sign up for our newsletter. To sign up for our weekly newsletter, please find our “sign up for mailing list” link towards the Top of the website.

How do I reset my password?

You can reset your password in the My Account section. You can also call us at 1-888-241-SWIM (7946), or e-mail MICHAELE@SWIMSUITSFORALL.COM, and we will gladly reset your password for you.

How long does it take to credit my return?

We are very fast at processing your returns as we know you would like either your new merchandise or credit right away. However, please allow 30 business days for your credit to appear. If it did not appear please contact us and we will be glad to assist you!

What payment methods do you accept?

We accept Visa, MasterCard, American Express, and Discover. We do not accept checks or money orders.

Where do I send my return/exchange to?

Please send returns/exchanges to: SwimsuitsForAll.com 7406 Rt. 487. Mildred, PA 18632

Can coupons be combined or used on clearance items?

Due to our great pricing and many special sales, we cannot allow coupons to be combined, or used on clearance items. Unless otherwise noted.

What is your return policy?

Unworn swimsuits with the protective panty liner still attached can be returned for a refund to the original credit card within 30 days of purchase (60 for international). If return is sent after 30 days we will award the customer with a store credit code. To read our complete policy, please click here http://www.swimsuitsforall.com/CS_returnpolicy.asp

How quickly is my order shipped?

All orders are shipped within 2 business days of purchase as long as everything is in stock. All shipments are sent from our location in Pennsylvania. For more information on shipping, including shipping methods and pricing, please click here http://www.swimsuitsforall.com/CS_returnpolicy.asp

Do you ship internationally?

Yes, we do! For more information on shipping, including shipping methods and pricing, please click here

How do I use my store credit and when does it expire?

Store credits do not have an expiration date. You can use your store credit at any time by calling us at 1-888-241-SWIM (7946) to place your order or e-mailing Help@swimsuitsforall.com

How do I track/check the status of my order?

You can track your order by logging into your account on the My Account page, calling us at 1-888-241-SWIM (7946), or e-mailing Help@swimsuitsforall.com

How is my information kept safe?

The SwimsuitsForAll.com website is tested and proven hacker safe. For a more detailed explanation of our privacy policy, please click here http://www.swimsuitsforall.com/CS_policies.asp

Are your bathing suits true to size?

Yes, our items are true to size. However, our customers should definitely check the size charts for each product to determine specific sizing.

What is a low price Guarantee?

When you shop with us, you can be confident that you're getting the best deal on the web. In fact, we guarantee it! If you find the same swimsuit for less from any other online store, we'll give you an extra 20% off our competitor's price. Either way, you can be sure that you're always getting the best price from us. In case you do find a swimsuit for a lesser price somewhere else, contact our customer service team with the style #, the price you found it for, and where you found it, and we will process your discount! E-mail: help@swimsuitsforall.com Toll-Free: 1-888-241-7946

Why do I see charges on my card after I have canceled or more than one charge on my credit card for my one order?

If you placed an order and see a hold on your credit card for the payment amount, please advise that we have not captured your payment yet. When we receive your order, we authorize your card for the order amount and then only charge your card when your order is shipped. This is sometimes reflected as two duplicate, separate charges as banks can require up to 24-48 hours removing an authorization, and replacing it with a charge. When canceling your order before your credit card has been charged and shipped, please allow 24-48 for the original authorization to be removed from your account.

What is your 5 day promotional price policy?

In the occasion that there is a price change or special promotion on an item and the customer has made a purchase within 5 business days of the price change or promotion, the customer is eligible to receive the special promotion price by contacting a customer service agent.

How do I request for a return label?

If you would like a store credit, or feel that your order was defective, please contact 1-888-241-7946 or e-mail help@swimsuitsforall.com to request a return label. Store credit will be issued for all return label requests except those requested for defective items.